Welcome to PrepayGas brought to you by PrePayPower

 

 With PrePayGas you get to avail of our great customer service and competitive prices. Please find questions below for Gas Support. If your question isn't answered below, click on the yellow Chat button that you can find on the bottom right hand corner of the screen to live chat with an agent.

Gas Emergency Credit

How much is my Gas Emergency Credit?
Your gas emergency credit is €10. This means that, once activated, you can go into a negative balance of €10 before you lose gas supply. Any emergency credit used must be repaid.
Do you charge interest on the repayments?
Absolutely not. If you use €10 of Emergency Credit then all you pay back is €10. There are no interest payments or administration fees. You pay back only what you use in Emergency Credit.
I thought Emergency Credit was €100?
For the duration of the Covid-19 travel restrictions, we increased your Gas emergency credit to €100, realising that it was harder for customers to get to shops to top up. Now those restrictions have ended, the Gas emergency credit rate has gone back to the original €10, to make sure you don't have to worry about getting into debt.
How do I activate my Gas emergency credit?

Put your gas card into the meter and you will see emergency credit being offered on the display screen. You just need to press the red "A" button to accept the emergency credit. This option will only become available when your credit balance is below €5.

 

 

How much Gas emergency credit do I owe?

To check how much emergency credit you owe go to your Gas meter and take out the Gas Card. Then you just press and release the red "A" button. This screen will then display telling you if Gas emergency credit is on:

 

And you will then see this screen telling you how much you owe. In the example below, the customer has not used any emergency credit. Please note that this screen also includes the daily standing charges owed, which apply to all gas meters, and not just emergency credit.

 

Please note that any Gas emergency credit owed needs to be paid back in full before the emergency credit option becomes available again. For example, if you still owe €1 in Gas emergency credit, you will not see the option to activate the €10 emergency credit until the €1 is paid back.
How much credit do I have on my Gas meter?
You just go to your Gas meter and press the red "A" button once to access the credit screen. This will show you the amount of credit remaining on the meter.

 

How do I pay back Gas emergency credit?

How you pay back Gas emergency credit is set by Gas Networks Ireland (GNI) and NOT Prepay Power. There is a percentage of every top up you make that is applied to paying back Gas Emergency credit. There is a 60/40 split done.


Say for example you top up by €10 and you owe €10 of Gas emergency credit. €4 of your top up will go as credit on your meter and €6 will go to pay off your emergency credit. 40% of a top up will always go towards credit on your Gas meter and a maximum of 60% will go towards reducing any emergency credit you owe.

Should I keep topping up as normal over Summer?

We recommend that you continue to top up by your regular amounts for both Gas and Electricity over the summer months. Especially for Gas, you will probably not be using as much energy over the summer months. By topping up by your regular amounts, you'll find that you have a nice pool of credit built up for the Winter months, when you will be using more energy.

When you're going on holdiay, we recommend topping up your meter before you go and your keypad can help you determine how much to top up by.You should add enough credit to cover your daily standing charges, once you have all other appliances switched off for the duration of your trip.

To determine your average Top Up press 2 for the previous days spend, press 22 to see the previous week and 222 to see the previous month. Then simply Top up by your average spend for the time you are away to ensure that you don’t run out of credit. Make sure that lights and appliances are off before you leave to avoid unnecessary energy usage.


How do I top up my Gas meter?
Your Prepay Gas meter can be topped up using your natural gas card at any one of 3.500 Payzone outlets with a variety of opening hours. For locations of the store most convenient for you please click here.

PrepayGas - FAQs

1. If I smell gas, what do I do?

If you smell gas call the Gas Networks Ireland 24 hour emergency line immediately on 1850 205050.  If you are unable to get through to this number then please call 112 or 999.

  • Don’t smoke or use naked flame
  • Don’t unplug or switch anything electrical on or off
  • Never assume somebody else has reported the smell
  • Ensure gas appliances are turned off and have not been left on and unlit
  • If the smell persists, close the gas valve at the meter (if safe to do so).
  • Open windows and doors

See more here:

2. Gas supply not working in my property

Firstly ensure that there are no planned outages in your area.

Confirm the display message on your meter:

  • "CALL HELP" - There may be a problem with your meter.  Please call Gas Networks Ireland Support: 1850 200 694
  • "CARD FAIL" – Wipe Card & try inserting it again
  • "CARD NOT ACCEPTED" – Incorrect Card in use

If you have credit and your gas meter says "ON", but you are still not getting supply, check your Gas appliances – they may need to be serviced. Contact Gas Networks Ireland – Support 1850 200 694

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  • If the meter has disconnected due to insufficient credit, you will need to purchase additional credit to re-establish supply. 

Follow the steps below:

  1. The meter will ask you to check that your appliances are switched off.  This is a safety requirement.  Check ALL appliances are turned off. Then press and hold the A button to open the valve in the meter.
  2. Continue to hold button A until the display changes.
  3. Now release Button A
  4. Follow instructions until screen indicates ON.  You gas is ready to use.                                        

*****If issue persists please contact Gas Networks Ireland  24 hour Emergency on 1850 20 50 50*****


3. What do the numbers on my meter display mean?

These numbers refer to commonly used display screens on the Gas meter:

00 Purchased Credit: How much money you last put into the meter.

01 For Debt: Last amount of money taken to repay Debt.

02 For Emergency Credit Debt: Last amount of money taken to repay Emergency Credit used.

03 For Credit: Last amount paid for gas

17 Daily amount deducted for Standing Charge that is taken at 2 a.m. each day

32 Gas Point Reference Number: Last 6 characters from Gas Point Registration Number (GPRN).

4. Where can I purchase top up credit for my gas meter?
You can purchase credit at your local Payzone outlet. Click Here to find your local Payzone outlet.
5. I’m having issues with my card when trying to top up.
  1. If your meter shows 'CARD NOT ACCEPTED' when the card is inserted, please make sure you are using the most recent purchased card for your meter.
  2. If your meter displays 'CARD FAIL' when the card is inserted, check that the surface of your card is clean. Re-insert the card, making sure that the gold coloured chip is facing towards the meter display. If you are using a replacement/new card, any previous cards will not work in the meter.
  3. Press the red button A. If it shows 0.00, you will need to return to the shop where you purchased the credit as the card has not been credited correctly.

If the above steps do not work, please purchase a replacement card at your local Payzone outlet.

6. How do I order a replacement card?

Replacement cards can only be purchased at Payzone outlets.

Click Here to find your local Payzone outlet. Once you have purchased a new card you must insert it into the meter before purchasing any credit.  Please note that the meter will only accept credit from the card last inserted into the meter.

7. I receive Natural Gas Allowance, can I avail of this with PrePayPower?
If you receive the Natural Gas Allowance from the Department of Social Protection, please make PrePayPower aware of this.  We will provide the Department (DSP) with this information and they arrange the allowance with the customers directly.

Emergencies

If I smell gas, what do I do?

If you smell gas call the Gas Networks Ireland 24 hour emergency line immediately 1850 205050.  If you are unable to get through to this number then please call 112or 999.

  • Don’t smoke or use naked flame
  • Don’t unplug or switch anything electrical on or off
  • Never assume somebody else has reported the smell
  • Ensure gas appliances are turned off and have not been left on and unlit
  • If the smell persists, close the gas valve at the meter (if safe to do so).
  • Open windows and doors

To learn more click here.

Gas Emergency Contact Numbers

ROI Emergency Gas Number: 0850 20 50 50

Northern Ireland Emergency Gas Number:0800 002 001

 

 

 

Gas escape procedure

IF YOU SMELL GAS, IT MUST BE REPORTED AND DEALT WITH IMMEDIATELY

Immediate action to be taken:

  1. Ensure gas appliances are turned off and have not been left on and unlit.
  2. Do not smoke or use a naked flame.
  3. Do not unplug or switch anything electrical on or off.
  4. Ventilate the area by opening windows and doors.
  5. If the smell persists turn off the gas meter, by doing the following;
    • Make sure all gas appliances are turned off.
    • Locate the shut off valve; this is usually fitted outside the meter box, beneath it, or to the side.
    • Turn the valve to the ‘off’ position, so that the lever is at a right angle to the pipe.
    • If the valve is hard to reach or will not operate call Bord Gáis Networks (BGN) on 1850 200 694 using a phone away from the immediate area of the leak.
    • If you have a large gas installation, do not attempt to turn off the gas yourself. Call BGN on 1850 200 694 immediately.
  6. Once the valve has been turned off, call the 24 hour BGN Emergency line 1850 20 50 50, using a phone away from the immediate area of the leak.
  7. If you are unable to get through on the Emergency number, call 999.
  8. Immediate access to the premises may be required by the Network owner.
Information that should be reported

1.  Customer’s name, address and telephone number.

2.  Where the smell of gas is most noticeable.

3.  When the smell of gas was first noticed.

4.  Whether the gas has been turned off.

5.  Is there any smell of gas outside?

6.  Are there any special instructions for access?

Telephone Helpline

A freephone national gas emergency service is operated 24 hours a day. If you are at all concerned about a gas leak, call 1850 20 50 50 in ROI and 0800 002 001 in Northern Ireland.

The call will not cost you anything. It is operated 24 hours a day, 365 days a year. All calls are recorded and may be monitored.

You will be put through to a trained operator, who will log all important details, which will then be dispatched to an engineer. It is important that you give accurate information, so that you can be given the right gas safety advice.

The information given above applies regardless of your gas supplier.

Gas Safety

1. Do not use any gas appliances that you think may have a fault

2. Ensure that all gas appliances are serviced at least once a year by a member of

RGII:  www.rgii.ie for ROI and by a Gas Safe Registered Engineer for Northern Ireland http://www.gassaferegister.co.uk/help/check_an_engineer.aspx

3. Ensure that all ventilation grilles and outside flues are never covered or blocked.

4. Fit a carbon monoxide detector

5. Be aware of the position of your gas meter and mains valve.

6. Ensure that the 24-hour emergency line number is in a visible place.

Carbon Monoxide

If any of your gas appliances are faulty, they may produce carbon monoxide. This is a dangerous by product of natural gas. It is colourless and odourless.

Gas flames should be blue. If your appliances are burning orange or yellow there could be carbon monoxide present. If in doubt, you should have the appliances checked by a member of RGII:  www.rgii.ie.

For more information on Carbon Monoxide please visit www.carbonmonoxide.ie

In ROI for further information on carbon monoxide or to arrange a safety inspection please call: 1850 79 79 79. The carbon monoxide phone line is open Monday – Friday, 8am-9pm and Saturday 9am-5pm.

Northern Ireland customers should contact the local emergency phone number 0800 002 001 if you are concerned about a carbon monoxide related incident.

Gas Appliances

What do I do with a faulty gas appliance?
 You should report defective or unsafe gas appliances to the Competition and Consumer Protection Commission(CCPC) at productsafety@ccpc.ie including the make, model, manufacturer, when and where the product was purchased and include ‘Unsafe Gas Appliance’ in the email subject line. You should also report the defective or unsafe gas appliance to the distributor/retailer where you purchased the appliance from.
Who are the CCPC?
The CCPC is one of the market surveillance authorities and the competent authority in Ireland for safety of domestic gas appliances (the Health and Safety Authority (HSA) has remit for non-domestic gas appliances).
What obligations does the retailer who sold me the faulty appliance have?
Product Safety Legislation requires distributors /retailers of gas appliances to comply with a number of obligations. The distributor must ensure that before making a gas appliance available on the market

 

  • The Appliance bears the CE Mark.
  • The Appliance is accompanied by the required documentation and instructions to allow the appliance to be installed, operated and maintained safely.
  • The Manufacturer has carried out their obligations with regard to ensuring the product complies with the essential safety rules laid down in EU Legislation

What happens if the retailer/distributor decides that the gas appliance presents a risk to customers and/or does not comply with safety rules?
 Then they are required to:
 
  • Refrain from making the product available until it has been brought into conformity, that is to withdraw the product from their shelves.
  • In the case where the products present a risk, the distributor must inform the manufacturer and the Market Surveillance Authority, and they should also recall the product from customers.