Welcome to the Customer Support Centre

Save time by using our new online contact us tool where you can submit general enquiries about your PrePayPower Account.

What’s more, you can request new cards, proof of address and much more by clicking the contact us button below. 

Non Customers can also submit queries using this tool.

Contact us Top Up code lookup

Frequently Asked Questions


Mobile App

Topping Up

I’ve just joined PrePayPower

I’m moving house


Saving Energy

Tenant Information

Landlord Information

Electrical Safety

PrePay Gas

If you smell gas, call Gas Networks Ireland 24 hour emergency line immediately on 1850 205050.  If unable to get through to this number, please call 999.               For Questions on Gas Support, please click on this link.