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Terms & Conditions

Policies

These documents set out the terms under which our company will provide services to you. You should read through these documents and if there are any matters on which you require clarification, please let us know and we will be happy to explain them in more detail.

 

Terms & Conditions for Electricity and Gas - Domestic & Non-domestic

Domestic & Non-domestic Elec & Gas

 

Privacy Notice- Effective for all PrepayPower Customers


Terms of Use & Cookies Policy


The Fuel Mix Disclosure

The Fuel Mix Disclosure Table

 

Social Terms & Conditions - Effective for all new PrepayPower Customers

 


Prepay Broadband

Terms and Conditions


Codes of Practice & Customer Charter

These documents set out the terms under which our company will provide services to you. You should read through these documents and if there are any matters on which you require clarification, please let us know and we will be happy to explain them in more detail.

 

Customer Charter

Code of Practice Billing

Code of Practice Customer Complaints 

Code of Practice on Customer Sign up 

Code of Practice on Disconnection

Code of Practice on Marketing & Advertising 

Code of Practice on PAYG 

Code of Practice on Vulnerable Customers 

Code of Practice on Smart Services 


Other

These documents set out the terms under which our company will provide services to you. You should read through these documents and if there are any matters on which you require clarification, please let us know and we will be happy to explain them in more detail.

 

Schedule of Charges 

Pricing

Cancellation Form 

Priority Services 

Security Deposits