- Policies
These documents set out the terms under which our company will provide services to you. You should read through these documents and if there are any matters on which you require clarification, please let us know and we will be happy to explain them in more detail.
Terms & Conditions for Electricity and Gas - Domestic & Non-domestic
Domestic & Non-domestic Elec & Gas
Privacy Policy - Effective for all PrepayPower Customers
- Codes of Practice & Customer Charter
These documents set out the terms under which our company will provide services to you. You should read through these documents and if there are any matters on which you require clarification, please let us know and we will be happy to explain them in more detail.
Customer Charter
Code of Practice Billing
Code of Practice Customer Complaints
Code of Practice on Customer Sign up
Code of Practice on Disconnection
Code of Practice on Marketing & Advertising
Code of Practice on PAYG
Code of Practice on Vulnerable Customers
- Other
These documents set out the terms under which our company will provide services to you. You should read through these documents and if there are any matters on which you require clarification, please let us know and we will be happy to explain them in more detail.
Schedule of Charges
Pricing
Cancellation Form
Priority Services
Security Deposits
Christmas Competition