Live Chat

To use our Live Chat service you will need to click the 'Accept Cookies' button below to allow only our Live Chat cookies to activate. Alternatively, you can contact us in other ways by visting our contact us page.

Customer Support Opening Hours:

We now have the option to live chat with one of our support agents. This is quicker, easier and free of charge. Please click on the the yellow chat icon that you can find on the bottom right hand corner of the screen to connect with one of our agents now!

You can also contact our web support team via email by Clicking Here to discuss your account, one of our agents will be happy to help! You can also contact our support team via the messenger in our mobile app. Click here to download the latest version of our app.

Alternatively you can phone Customer Support team on: 0818 323 920

  • Monday - Friday: 8am - 9pm.
  • Saturday: 9am - 7pm
  • Sunday: 10am - 6pm

Top Up Options

  1. Mobile App: Download our Top Up app on Android or iPhone
  2. Website: Top up online now 
  3. Shop: Purchase a top up in your local shop

Sales Opening Hours

Phone us on: 1800 910 010 or +353 (0)21 235 5909

Email us onsales@prepaypower.ie

Our Sales Hours are:

  • Monday - Friday: 8am - 7pm
  • Saturday: 9am - 5pm
  • Sunday: Closed

Moving Home Team

Our Moving home teams hours are:

  • Mon - Fri: 9am - 7.30pm 
  • Sat: 9am - 4pm 
  • Sunday: Closed

Phone us on: 1800 844 784

Email us on: moving@prepaypower.ie

Revenue Protection Team 

Email us on: revenue.protection@prepaypower.ie


Phone us on: 1800 844 481

Email us on: joinus@prepaypower.ie

Installation Queries 

Phone us on: 0818 323 919

Landlord Sales

Phone us on: 1800 929 053

Email us on: landlords@prepaypower.ie

Emergencies & Faults

ESB networks: 1850 372 999

Company Address 

PrepayPower, Paramount Court, Corrig Road, Sandyford Industrial Estate, Dublin 18, Ireland