Call the Gas Networks Ireland 24 hour emergency line immediately 

Republic of Ireland: 
1800 205 050 or 112 / 999

Northern Ireland:
0800 002 001 or 112 / 999

Don’t smoke or use any naked flames.

Don't unplug or switch anything electrical on or off.

Don't assume somebody else has reported the smell.

Do ensure gas appliances are turned off and have not been left on and unlit.

Do close the gas valve at the meter (if safe to do so).

Do Open windows and doors.

• Your name, address and telephone number.

• Where the smell of gas is most noticeable.

• When the smell of gas was first noticed.

• Whether the gas has been turned off.

• Is there any smell of gas outside?

• Are there any special instructions to get into the property?

Make sure all gas appliances are turned off. Locate the shut off valve; this is usually fitted outside the meter box, beneath it, or to the side.

Turn the valve to the 'off' position, so that the lever is at a right angle to the pipe.

If the valve is hard to reach or will not operate call the Gas Networks Ireland 24hr Emergency Number. 1800 20 50 50 using a phone away from the immediate area of the leak.

If you have a large gas installation, do not attempt to turn off the gas yourself.

Call the Gas Networks Ireland 24 hour emergency line immediately.

Republic of Ireland: 
1800 205 050 or 112 / 999

Northern Ireland:
0800 002 001 or 112 / 999

• Do not use any gas appliances that you think may have a fault.

• Ensure that all gas appliances are serviced at least once a year by a Registered Gas Installer in the Republic of Ireland or by a Gas Safe Registered Engineer for Northern Ireland.  

• Ensure that all ventilation grilles and outside flues are never covered or blocked.

• Fit a carbon monoxide detector.

• Be aware of the position of your gas meter and mains valve.

• Ensure that the 24-hour emergency line number is in a visible place.

• If any of your gas appliances are faulty, they may produce carbon monoxide. This is a dangerous by-product of natural gas. It is colourless and odourless. For more information on Carbon Monoxide, please visit this website. To arrange a safety inspection in the Republic of Ireland, please visit this website.

• Gas flames should be blue. If your appliances are burning orange or yellow there could be carbon monoxide present. If in doubt, you should have the appliances checked by a this website in the Republic of Ireland or by a Gas Safe Registered Engineer for Northern Ireland. 

• Northern Ireland customers should contact the local emergency phone number 0800 002 001 if you are concerned about a carbon monoxide related incident.