Gas Emergency Credit

In a situation where you can't Top Up your gas? Don't worry, we've got your back! Gas Emergency Credit Is a €20 advance, paid back from future Top Ups. To activate Gas Emergency Credit when your balance drops to a low level, please follow the steps below:

Step 1: Put gas card into meter, make sure the gold coloured chip on card is facing towards the meter display, you'll then see 'EmCr AVAILABLE' on screen.  

Gas Card Into Meter

Step 2: Press red 'A' button to accept  Emergency Credit

gas emergency credit

Step 3: €20 Emergency Credit then added. Remember Emergency Credit has to be repaid before active again.

20 Euro Emergency Credit

Step 4: To check how much of the €20 Emergency Credit you have used, remove the Gas Card from your meter and press and hold the red 'A' button. 

EC Owed

Step 5: Any debt on meter? Press 'A' button twice to show how much Emergency Credit AND Standing Charges you owe. Any arrears will also be shown included in the amount.

Gas Owed

Repaying Gas Emergency Credit 

You'll need to have paid back any Gas Emergency Credit you used before it's available again. Find out how Gas Emergency Credit is repaid here. 


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