Gas Troubleshooting

Step 1: Check you have credit on your meter by pressing button A once. If you do not have credit buy Top Up credit.


Prepay Gas Meter

Step 2: If you do have credit, check with GNI to see if there's a planned outages in your area. Confirm the display message on your meter. 


  • 'CALL HELP' - There may be a problem with your meter.  Please call Gas Networks Ireland Support: 1800 464 464

  • 'CARD FAIL' – Wipe Card & try inserting it again

  • 'CARD NOT ACCEPTED' – Incorrect Card in use

Call help gas meter

I have Top Up Credit but Display says "OFF"

  • If the shut-off valve inside your meter has been closed, the display will show 'OFF'. The meter will ask you to check that your appliances are switched off. This is a safety requirement. Check that ALL appliances are turned OFF. Then press and hold button A to open the valve in the meter.

  • Continue to hold Button A until the display changes.

  • Now release Button A.

  • Follow instructions until screen indicates ON. Your gas is now ready to use.

Have Credit Gas Off

I have Top Up Credit and Display says "On" but Appliance NOT working

If you have credit and your gas meter says 'ON', but you are still not getting supply, check your Gas appliances as they may need to be serviced. Contact Gas Networks Ireland – Support 1800 464 464

Gas Balance