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Live Chat

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Having Broadband Issues?

You have a Power Light but NO WLAN light on your modem:

Press the WLAN button on your modem firmly and quickly so that you hear a click and then let it go. Afer 1-2 minutes the light should stay on and your Broadband will be restored.

You have a Power light AND a WLAN light on your modem:

Turn off your modem for 20 minutes and then turn it back on. This will enable the connection to be refreshed and your Broadband to come back online.

Neither of the above options working?

  • Phone us on 0818 919335
  • Chat live with us by clicking on the yellow chat button on the bottom right of the screen.
  • Fill in our online query form.

Getting Connected

How do I connect to my Wi-Fi?

Connect to the Wi-Fi network named "FRITZ!Box 7430 XX". Your password is the 20-digit 'WLAN Network Key' on the sticker on the underside of your modem.

Why isn't my modem turning on?

Make sure that your electricity meter is in a positive balance. If so, check that the power cable is pushed correctly into the back of the modem and that the plug socket is switched on

How do I contact your tech team?

Once your broadband service has switched over to us, contact our tech support team to troubleshoot any issues.

 

General Broadband FAQs

How can I check my Internet Speed? 

Simply connect your computer to your modem using an ethernet cable and then test your speedvalues by running  a test on a site like speedtest.net or fast.com

Can I impove my Wi-fi signal in any way?

Wi-Fi signals can struggle when travellin through large objects such as thick walls. To get the best signal its crucial you have a clear path for the signal to travel to your devices. So don't be tempted to hide your modem away in a cupboard or drawer as this can weaken the signal.

How do I change my Network Name?

Connect a laptop via a Ethernet cable to any of the LAN ports at the back on the FritzBox. Open a fresh browser page and go to the URL bar at the top of the webpage and enter the following http://fritz.box or the IP address – 192.168.178.1.This will bring you to the interface page where you need to click on wireless, this will show a dropdown menu and then Click on Radio Network. Under Radio Network, You will see 'Name of the wireless…' Delete the network details and enter a new radio network name and hit Apply.

How do I change my Wireless  password key?

Connect a laptop via a Ethernet cable to any of the LAN ports at the back on the FritzBox and open a fresh browser page. Go to the URL bar at the top of the webpage and enter the following http://fritz.box or the IP address – 192.168.178.1. This will bring you to the interface page. Click on 'Wireless' and select 'Security' from the drop-down menu.  Under the Encryption tab, you will see 'Network Key' Delete the security key and enter a new 'Network Key' and then hit Apply.

What do I do if i'm having affordability issues with Broadband?

Visit our page here for additional information on affordability.


Pricing & Terms

Prepay Broadband Pricing & Speeds

Prepay FTTC Broadband is charged via a daily standing charge at the following rate: €1.43 Ex. VAT, €1.74 Inc. VAT. You can find details of our Broadband speeds here.

Prepay Broadband Terms and Conditions

You can read our Prepay Broadband Terms and Conditions here.

Prepay Broadband Schedule of Charges

You can read our Prepay Broadband schedule of charges here.

 

Privacy & Complaint Handling

Privacy Statement

Click here to view the PrepayBroadband Privacy Statement.

Complaint Handling

Click here to view our Complaint Handling policy.