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Getting Connected Section

Getting Connected

Getting Connected FAQ

How do I connect to Wi-Fi?
Connect to the Wi-Fi network named "FRITZ!Box 7430 XX".
Your password is the 20-digit 'WLAN Network Key' on the sticker on the underside of your modem.
Why isn't my modem turning on?
Make sure that your electricity meter is in a positive balance. If so, check that the power cable is pushed correctly into the back of the modem and that the plug socket is switched on.
Who should I contact if I think I have a fault with my connection?
Once your broadband service has switched over to us, contact our tech support team to troubleshoot any issues.
Phone: 0818 919 335
Email: getconnected@prepaypower.ie
Web Chat: In the App

General Broadband FAQ

General FAQ

Additional Options FAQ

How do I check my Internet speed?
  1. Connect a laptop or PC to your modem using an Ethernet cable.
  2. Test your speed values by running tests on speedtest.net or fast.com
How do I change my network name?
To change your network name on the Fritz 7430, follow these steps:
  1. Connect a laptop via a Ethernet cable to any of the LAN ports at the back on the FritzBox.
  2. Open a fresh browser page.
  3. Go to the URL bar at the top of the webpage and enter the following http://fritz.box or the IP address – 192.168.178.1.
  4. This will bring you to the interface page.
  5. Click on wireless, this will show a dropdown menu and then Click on Radio Network.
  6. Under Radio Network, You will see 'Name of the wireless…'
  7. Delete the network details and enter a new radio network name.
  8. Hit Apply.
The new network name should be in place.
How do I change my wireless password key?
To change your wireless security key on the Fritz 7430, follow these steps:
  1. Connect a laptop via a Ethernet cable to any of the LAN ports at the back on the FritzBox.
  2. Open a fresh browser page. 
  3. Go to the URL bar at the top of the webpage and enter the following http://fritz.box or the IP address – 192.168.178.1. This will bring you to the interface page.
  4. Click on 'Wireless' and select 'Security' from the drop-down menu. 
  5. Under the Encryption tab, you will see 'Network Key'
  6. Delete the security key and enter a new 'Network Key'.
  7. Hit Apply. 
The new security key should be in place. Check this on a mobile device.
How do I improve my Wi-Fi Signal?

Wi-Fi signals can struggle when travelling through large objects such as thick walls. To get the best signal it's crucial you have a clear path for the signal to travel to your devices.

 

Don't be tempted to hide your modem away in a cupboard or drawer, or camouflage it with picture frames as this can weaken the signal. 

PrepayBroadband Pricing

Pricing

Broadband Pricing

PrepayBroadband Pricing

PrepayBroadband is charged via a Daily Standing Charge at the following rate: 

€1.43 Ex. VAT 

€1.74 Inc. VAT

 

PrepayBroadband Terms and Conditions

Click here to view the PrepayBroadband Terms and Conditions.

PrepayBroadband Schedule of Charges

Click Here to view the PrepayBroadband Schedule of Charges.

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Privacy & Complaint Handling

Privacy Statement

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Complaint Handling

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