Balance Support
For information on how to check your balance and for answers to common balance related questions please select your meter type below.
What Meter do I have?
Classic Pay
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Smart Pay
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Gas
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Identify Your Meter
Classic Pay
Classic Pay Meter
Account number begins with 9826176001
There is a * and a # button on your meter.
You can see your Credit Balance by pressing 111 on the meter.
You add credit to meter by typing codes on your keypad.
Smart Pay
Smart Pay Meter
Account number begins with 9826176066
There will be an "A" and "B" button on your meter
You can see your Credit Balance on the App
Top Up codes are added automatically onto your meter
