- What are the Prepay Power "Friendly Credit" hours for Classic Meters?
Prepay Power has made sure that we have Friendly Credit Hours in place, so you don't lose power at an inconvenient time. If you run out of credit between 5pm to 9am the following day, then your not going to lose power. However, the next day at 9am, if your meter has not been topped up, you will lose power. During wintertime, if you run out of credit between 4pm to 8am the following day, then you're not going to lose power. However, the next day at 8am, if your meter has not been topped up, you will lose power. Regardless of whether it is summertime or wintertime, you will never lose power on a Saturday or Sunday.
Summertime starts and Wintertime ends on the last Sunday in October and Wintertime ends and Summertime begins on the last Sunday in March. Furthermore, you will not lose power if you run out of credit from the 25th to the 27th of December and on the 31st December and the 1st of January. Other Public/Bank Holidays are considered normal week days.
However, please remember that the amount of electricity you use during these Friendly Credit Hours will be deducted from your next top up so we'd always advise customers to keep themselves in credit to avoid that rush to Top Up.
- What are the Prepay Power "Friendly Credit" hours for Smart Meters?
PrePayPower has made sure that we have Friendly Credit Hours in place, so you don't lose power at an inconvenient time. If you run out of credit any time after 3pm, they you are not going to lose power until 2pm the following day. If you are in a negative balance, the only time you can lose power is between 2pm and 3pm. Also, you will never lose power at the weekend. If you run out of credit after 3pm on a Friday, you would not lose power until 2pm on the following Monday.
Furthermore, you will not lose power if you run out of credit from the 25th to the 27th of December and on the 31st December and the 1st of January. Other Public/Bank Holidays are considered normal week days.
However, please remember that the amount of electricity you use during these Friendly Credit Hours will be deducted from your next top up so we'd always advise customers to keep themselves in credit to avoid that rush to to Top Up.
- Where can I buy credit to Top Up?
- Website: You can top up online by clicking here.
- Mobile App: Alternatively, you can top up on the PrePayPower mobile app. Download it on iPhone or Android now.
- Local Shop: You can purchase a Top Up credit in 1000's of Top Up Stores nationwide. Just look out for stores displaying a PayPoint or Payzone sign.
- Phone: You can also top up over the phone by calling our dedicated top up line on 0818 287 287. Lines are open from 9am to 7pm Monday to Friday. (Minimum €50 Top Up applies).
With Friendly Credit hours you can't lose power over the weekend, regardless of your meter balance.
- Does "Friendly Credit" hours apply to Bank Holidays?
You will not lose power if you run out of credit from the 25th to the 27th of December and on the 31st December and the 1st of January. Other Public/Bank Holidays, such as St. Patricks Day and Easter Monday, are considered normal week days and you will lose power if your meter is in a negative balance.
- How do I activate Emergency Credit on my Classic Meter?
In order to active your €10 Emergency Credit on your Classic Meter, your balance needs to be between €3.00 and .1c. So, if you have more than €3 or are in a negative balance, then you can’t access the emergency credit. If your balance is between €3.00 and .1c then, on your keypad, you just need to press 0, and then # to activate your €10 emergency credit. If you are accessing your meter, please ensure it is safe for you to do so.
- How do I activate Emergency Credit on my Smart Meter?
To activate your €10 Emergency Credit on your Smart Meter, your balance needs to be under .99c before it can be set up. So, if you have more than €1 in credit, then you can’t access the emergency credit. Once your balance is under .99c, you just need to press 7 on your meter, wait a moment and the meter will flash “E-Credit” and then show “A – Accept”. Press A on your meter and this will enable €10 IOU credit. To check that you got it, press 7 again, “E-Credit” will show up, followed by 'Selected'.
You will be charged for the Emergency Credit the next time you top up. Emergency Credit is never applied automatically to your Smart Meter. You need to follow the steps above to get your €10 Emergency Credit on your Smart Meter. To make sure you never run out of credit, check out the many ways to top up above. If you are accessing your meter, please ensure it is safe for you to do so.
- How do I know if I have a Classic or a Smart Meter?
1. You can look at your Top-Up card. If there is a 6001 in the card number, then you have a Classic Meter. If there is a 6066 in the card number, then you have a smart meter.
2. Can you see your balance on your App? If you log into your app and you can see your credit balance, this means that you have a smart meter. You can download the App by clicking here.
3. Ask us! Click on the yellow button on the bottom right hand corner of your screen to start a chat conversation with us and we will be happy to check for you.
- Should I keep topping up as normal over Summer?
We recommend that you continue to top up by your regular amounts for both Gas and Electricity over the summer months. Especially for Gas, you will probably not be using as much energy over the summer months. By topping up by your regular amounts, you'll find that you have a nice pool of credit built up for the Winter months, when you will be using more energy.
When you're going on holdiay, we recommend topping up your meter before you go and your keypad can help you determine how much to top up by.You should add enough credit to cover your daily standing charges, once you have all other appliances switched off for the duration of your trip.
To determine your average Top Up press 2 for the previous days spend, press 22 to see the previous week and 222 to see the previous month. Then simply Top up by your average spend for the time you are away to ensure that you don’t run out of credit. Make sure that lights and appliances are off before you leave to avoid unnecessary energy usage.
- What do I do if I lose my top up voucher?
- You can easily find your top up Powercode by using our online lookup tool by clicking here.
Alternatively, you can simply download our new PrepayPower App, register and log in to your 5 most recent Top Up codes. Download our App today on the Apple App Store or on the Google Play Store (Android)