- Where can I buy credit to Top Up?
Website: You can top up online by clicking here.
Mobile App: Alternatively, you can top up on the PrePayPower mobile app. Download it on iPhone or Android now.
Local Shop: You can purchase a Top Up credit in 1000's of Top Up Stores nationwide. Just look out for stores displaying a PayPoint or Payzone sign.
Phone: You can also top up over the phone by calling our dedicated top up line on 0818 287 287. Lines are open from 8am to 9pm Monday to Friday, 9am to 7pm Saturday and 10am to 5pm Sunday.
- How do I access my €10 Emergency Credit?
If you don’t have time to top up, don’t worry, we’ve got you covered with our €10 emergency credit that’ll keep you going until you top up again.
Should your credit balance go below €3, you will hear a low volume warning sound. Press 0 and # on your keypad to turn off the alarm and to activate your €10 emergency credit.
This should give you additional time to purchase a top up. This alarm will not sound between 10pm (11pm in Summer) and 8am (9am in Summer).
This €10 will be deducted from your next top up.
You can only access your emergency credit in your meter goes below €3. Your meter must be in a positive balance in order to activate your €10 emergency credit.
When the emergency credit is active, 'SW closed' will display on your keypad.
- What about bank holidays?
Bank holidays are normal credit days so you will need to top up as normal. Friendly hours are applied from 5pm Friday to 10am Monday during summer weekends & from 4pm Friday to 9am Monday during winter weekends.
- What are the PrePayPower friendly credit hours?
PrePayPower's Friendly Credit Hours promise that we'll never cut you off in the evenings. Therefore, if you run out of credit between 4pm and 9am in Winter or between 5pm and 10am in Summer your supply will not be cut off until the next morning. Also, we will not cut you off on weekends (Saturday or Sunday).
Furthermore, we will not cut you off if you run out of credit from 25th to 27th of December, on the 31st December or on the 1st of January.
However, the amount of electricity you use during these Friendly Credit Hours will be deducted from your next top up so we'd always advise customers to keep themselves in credit to avoid that rush to to Top Up.
- How much should I top up by before going on holidays?
We recommend topping up your meter before you go and your keypad can help you determine how much to top up by.
If you're going on holidays, you should add enough credit to cover your daily standing charges, once you have all other appliances switched off for the duration of your trip.
To determine your average Top Up press 2 for the previous days spend, press 22 to see the previous week and 222 to see the previous month. Then simply Top up by your average spend for the time you are away to ensure that you don’t run out of credit.
Make sure that lights and appliances are off before you leave to avoid unnecessary energy usage.