Vacant Property Process

Step 1: Does your property have a PrepayPower meter in situ? If so, it will look like the ones in the pictures here. 

• Smart Pay Meter: Communicates directly with PrepayPower. We can tell what the balance is.
• Classic Pay Meter: You can check the balance on the meter directly. Find out how to do so here.

Step 2: Call or Email your account manager. You can also Whatsapp us. 

• If you have a Classic Pay Meter, remember to have the balance ready so we can help get it cleared. Find out how to do so here.
• We'll arrange with you to clear the balance on the meter and, if you have a Classic Pay Meter, we'll arrange for a Smart Pay Meter to be installed to give you even more control over your property!
• No tenant in place? No problem! We'll put your new Smart Pay Meter into a credit mode for the duration of the vacant period so you don't need to worry about Topping Up!
• Your account manager will invoice you once a month for the electricity used.

Step 3: Once you have a tenant, Call or Email your account manager. You can also Whatsapp us.

• Give us your new tenants details (with their permission, and we'll set up an account in their name. 
• They'll arrange to change the meter over to a debit mode. 
• Your account manager will contact the new resident and run through our service offering; we will also offer a welcome credit should they wish to remain on our supply.