What You Need to Know

• We’ll contact you soon to tell you more about your upgrade and confirm when we’ve updated your meter software.
• Once we’ve updated your meter, log back into your app to access your exclusive SmartPay+ features.
• You’ll only see your true balance (refreshed every hour) in your app because your meter balance will be permanently set to €10.
• We’ll also send you a new customer card and account number. Please use this number or your registered mobile phone number when topping up in the shop.
• Your top-up history will not be carried forward to your new account. So we recommend taking a copy of the top-up history from your app now.