Customer Experience Supervisor

More power to your career

Ranked as one of Ireland’s best workplaces, by Great Place to Work, we offer ambitious candidates a fast-paced and challenging work environment, with the opportunity to grow your career.

Due to growth, we have an exciting opportunity for a new Customer Experience Supervisor to join our Customer Experience Team on a full-time, permanent basis.

Customer Experience Team
Benefits

  • Potential earnings up to €42,000

  • Employee Development and Progression

  • Company Events to celebrate our successes

  • 21 Days Annual Leave, increasing with service

As a Customer Experience Supervisor, your role will involve managing a team of skilled customer service agents handling escalations and complex issues. 

A little more about the role...

Your New Role and Responsibilities 

·      Coordinate the day-to-day operations of the team.

·      Management of escalated team queries.

·      Involvement in process improvement projects.

·     Monthly reporting tasks across a range of areas to senior management.  

·      Evaluating team performance, ensuring KPIs are met, and providing feedback.

 

Essential Experience & Skills to Succeed 

·      Minimum 2 years experience at supervisory level.

·      Proven experience in service recovery.

·      Excellent MS Suite skills.

·      Experience working in the Utilities sector is advantageous. 

·      Experience in process improvement/lean six sigma advantageous. 

Apply Now