Inbound Customer Retention Agent

You’ll never look back

Ranked as one of Ireland’s best workplaces, by Great Place to Work, we offer ambitious candidates a fast-paced and challenging work environment, with the opportunity to grow your career. 

With 300 employees and growing, we are seeking a Retention Agent who will work in our Customer Retention Team on a full time basis at PrepayPower state of the art head office. This role is better than ever before, with our new and improved salary and commission structure! **45,000**OTE

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Careers at PrepayPower
Main Responsibilities

  • Receiving daily inbound retention calls from customers
  • Dealing with warm leads responding to letters, emails and texts sent out by our admin team.
  • Suite of Retention tools available encourage customers to stay with PrepayPower
  • Manage daily, weekly and monthly KPI’s to maintain performance and customer churn
  • Support with lead generation projects and retention strategy to enhance customer experience
  • Deliver a range of proactive and reactive customer service campaigns
  • Build customer relationships by deploying Internal CRM system
  • Support with mentoring and coaching for our Loyalty team
  • Ad hoc phone-based customer service and sales activities as required

A little more about the role...


  • New and improved salary structure - January 2022
  • €15,000 bonus per annum, including an over-exceeding bonus structure
  • Pension Contribution Scheme after twelve months of service
  • PrepayPower Health Insurance Group Scheme & EAP with Laya Healthcare
  • Great career progression opportunities in a growing company with strong market growth
  • Fast paced and friendly team environment
  • Continual training and development 21 days annual leave, increasing with service.
  • PrepayPower Staff Tariff
  • Modern offices with excellent facilities in Sandyford and the flexibility to work remotely
  • Established CSR, Wellness and Social Committees and great social events.
  • Refer a Friend Scheme
  • Tax Saver Travel Tickets & Bike to Work Scheme

Essential Experience & Skills to Succeed 

  • Proven track record of achieving Retention or Sales Targets
  • Minimum 1 years’ experience working in an inside sales and client Retention environment
  • Experience using CRM systems preferable but not essential
  • Excellent interpersonal, problem solving and relationship management skills
Apply Now
PrepayPower office
A little more about us...

PrepayPower is the market leader for Pay-As-You-Go electricity and gas in Ireland. We disrupted the energy market in 2011 with one purpose in mind: ‘To give people total control and complete transparency over their electricity costs.’ Over 160,000 customers have already switched to Prepay Power (and we’re still growing!). In a market dominated by semi-states and subsidiaries to large energy multinationals, we are Irish-owned and independent.

Our service empowers customers to take control of their energy costs. Rather than the traditional market model of short-term discounts with significant terms attached, we help customers achieve long-term savings on the electricity, gas, and broadband that they use, which counts on every bill. Our approach is different and customer-driven. We pride ourselves on providing customers with an excellent level of service in an operationally efficient manner.

PrepayPower is an Equal Opportunity Employer, we believe and treat all our employees, customers, and other stakeholders with dignity and respect.