- 1. Getting Started: How do I download the App?
To get started all you need to do is download our PrePayPower App.
Just visit the Google Play Store or App Store by using the links below:
- 2. How do I register on the App?
Once you download the PrePayPower App, you will see the screens below.
All you need to register is:
1. Your Customer Account Number (found on the front your customer card)
2. Your Mobile Number
3. Your Email Address
- 3. How to Top Up?
Topping up your meter is really easy.
Step 1. Simply download the PrePayPower App for Android or iPhone.
Step 2. Register on the PrePayPower App using your customer number. This can be found on the card at the back of your welcome pack.
Step 3. Choose your Top Up amount and click Pay Now.
And that’s it! The credit will be automatically sent to your meter!
- 4. What is Auto Top Up?
Auto Top Up is a really handy way to make sure you never have to worry about your credit running low. Simply choose the minimum balance, and once your meter reaches that amount your meter will Top Up automatically.
- 5. What if I want to use multiple smartphones?
You can use this mobile app on multiple smart phones. Simply download the app on the other smartphone and use the same “ Email” and “ Password” to log in as you used on this phone.
- 6. I’ve purchased a top up, so how do I know that the credit has been updated on to my meter?
You will receive a message when you top up on your App if your transaction has been successful. Your balance will update on the App screen after 24 hours.
- 7. My power has gone, what do I do?
If you run out of credit and lose supply, you will need to Top Up to restore power. You will also need to manually restore power by pressing “A” on your meter, then “B” to connect it again. After this your electricity will come back on straight away. Please be aware that this will restore power to any appliances powered on in your property so, make sure the appliances that were on before the supply was lost have been switched off.
- 8. What are the "friendly" credit hours?
Our “friendly” credit hours promise is that we’ll never cut you off in the evenings or weekends. This means that if you run out of credit on the times below, your supply will not be cut off until the next morning
FRIENDLY TOP UP HOURS
Summer Evenings: 5pm - 10am
Summer Weekends: 5pm Fri - 10am Mon
Winter Evenings: 4pm - 9am
Winter Weekends: 4pm Fri - 9am Mon
However, the amount of electricity you use during these Friendly Credit Hours will be deducted from your next top up so we’d always advise customers to keep themselves in credit to avoid that rush to top up.
- 9. I am having difficulty topping up on the App?
If you are unable to Top Up using the App, you can Top Up at any Payzone outlet and credit will be sent to your meter automatically. Just make sure you hang on to your receipt in case you need to enter your code manually. Click here for store locations.
- 10. What if my credit card expires soon?
No problem, simply go to the ‘Profile’ section of the mobile app and choose ‘Wallet’. You can choose to ‘Add new card’ or ‘edit’ your current card in this section.
- 11. I’m going on holiday, how much should I top up?
If you are using Auto Top Up, there is no need to worry as your credit will automatically be applied if you go below a certain balance.
If you are not using Auto Top Up, please remember your Top Up App can be used anywhere, simply use it to Top Up as you would at home.
It’s advisable that you Top Up before you go on holiday to ensure appliances such as your fridge and freezer keep running.
Bear in mind that daily standing charges will still be deducted from your meter if you’re away. Please ensure your balance does not fall below zero as you will need to be present to reconnect the power.
- 12. My Top Up hasn’t been credited to my meter.
In the rare occasion that this happens, go to the history section of the App and manually type the Power Code into your meter in the following way:
1. Press “A”
2. Enter your Power Code
3. Press “B”