Wednesday 6th March 2019 

PrepayPower choose 3Ts (Turn The Tide of Suicide) as Charity Partner for 2019

PrepayPower is delighted to announce that our first ever year-long charity partnership is with 3Ts (Turn the Tide of Suicide) who are a Suicide Prevention Charity based in Sandyford, Co. Dublin.

The aim of this partnership is to promote mutually beneficial engagement and support between the charity and the PrepayPower team. 3Ts were thrilled to learn that our dynamic workforce have chosen mental health and suicide prevention as the key focus for their first ever year-long charity partnership.  The PrepayPower team are excited to have the opportunity to raise funds over the coming year for Suicide Prevention and Mental Health services in Ireland, and to increase awareness and promote positive mental health across our staff through mental health workshops and safeTALK (Suicide Alertness for Everyone) certified training, delivered by the 3Ts team.

Who are 3Ts (Turn the Tide of Suicide)

3Ts are a neighboring mental health and suicide prevention charity based near us in Sandyford Industrial Centre. Since its foundation, the 3Ts charity has been at the forefront of breaking taboos around suicide and metal health. They are constantly driving debate on the issue of suicide, offering innovative solutions and highlighting issues as they arise in an ever-changing space. 3Ts have been an innovator in supporting other charities and organisations and in commissioning ground-breaking research which draws together the arts, sciences & humanities. The charity also lobbies Government to take action on suicide.  Where 3Ts has gone, others have followed. The charity was the first to recommend a Suicide Prevention Authority; the first to draw attention to the legal requirement for “Mental Health & Safety” regulation in the workplace; the first to question financial institutions on their treatment of those in severe debt. 

3Ts work to improve mental health awareness and prevent future death suicide by:

  • Raising awareness of the issue of Suicide & Self-Harm;
  • Raising funds to help prevent future deaths by Suicide;
  • Providing 3Ts Funding directly to organisations working in areas of Suicide & Self-harm to improve accessibility;
  • Providing 3TsTALK Suicide Prevention & Mental Health training;
  • Providing NOSP certified safeTALK training (Suicide Alertness for Everyone);
  • Lobby Government to address the issue;
  • Providing 3Ts Grants & Funding for Research.

For more information, check out 3Ts website: https://www.3ts.ie/

Follow on Facebook: https://www.facebook.com/3tsSuicidePrevention/
Follow on Twitter: https://twitter.com/3Ts_irl
Follow on Instagram: https://www.instagram.com/3ts_ireland/

 

Friday 1st March 2019

PrepayPower energy prices to increase in line with rising wholesale energy costs

 

Having maintained a price freeze through the winter months, PrepayPower today announced that as a result of increases in wholesale prices, the company will pass on an increase of 3.9% in its electricity and 3.9% in its gas prices.  The company will delay the introduction of the increases for another month – until April 1st.

 

A spokesman for PrepayPower stated: ‘We introduced the price freeze to give our customers certainty during the Winter period when energy use is highest.  But wholesale energy prices continue to rise and we have no option now but to increases prices from the 1st April.  We are now are the last major supplier to announce such an increase.‘

PrepayPower is one of the fastest growing companies in the domestic energy market in Ireland.  The company was set up in 2010 and has now grown to over 140,000 domestic electricity customers which equals 7% of the domestic electricity market in Ireland.  42,000 of the company’s customers also use the service for their gas needs.  The company employs over 270 people.

 

Media enquiries to: Gordon MRM.  Contact Ray Gordon – ray@gordonmrm.ie 

 

 Editor’s Notes:

PrepayPower installs meters in customers’ homes which allow them to pay for their electricity needs as-they-go via smartphone app, online or in-store.  The meters also allow customers to monitor energy usage in the home via a smartphone app or online.   More recently PrepayPower has begun operations in the UK where it has already secured 15,000 duel fuel customers. 



 

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Tuesday 29th January 2019 

Changes to Electricity Emergency Credit

On the 29th January, the Electricity Emergency Credit amount available on your meter will increase from €5 to €10.  To allow the update take place, you will receive a once off 40-digit top code when you top up in the shop or on the App. Please enter this on your meter. We would like to reassure you that this longer code is not due to a price increase.

The increased Electricity Emergency Credit amount is there to help you out if you are unable to get to the shop to top up your meter, for example, during bad weather or storms.  We advise you to save your Electricity Emergency Credit amount for when you really need it and for whatever reason you are unable to top up your meter. 

If you have any questions on the increase in the Electricity Emergency Credit amount, please see our FAQs below:

Electricity Emergency Credit FAQ

Q. I have received a longer top up code?

After topping up, you will have received a 40-digit top up code that you will need to type into the meter before you can top up. Your next top up after this will return to a 20-digit code as normal.

To enter your once off longer Top Up code simply follow the below steps.

1. Press the STAR (*) key.

2. Then enter your 40-digit power code

3. Press the HASH (#) key.

Q. Why have I received a longer top up code?

You have received a 40 digit top up code to enable you to avail of the increase in Electricity Emergency Credit from €5 to €10 on January 29th, 2019.

Q. Have you increased your prices?

We would like to reassure customers that we have not increased our prices and we are still committed to freezing our prices for the winter period. This longer top up code is in relation to the increase of electricity emergency credit from €5 to €10 that comes into effect on 29th January 2019 only.

Q. Why have you increased the electricity emergency credit?

The increased Electricity Emergency Credit amount is there to help you out if you are unable to get to the shop to top up your meter, for example, during bad weather or storms.  We advise you to save your Electricity Emergency Credit amount for when you really need it and for whatever reason you are unable to top up your meter. 

Q. I have a smart meter, do I need to enter a 40 digit code?

Smart pay customers will not receive a 40 digit code as the increase on emergency credit will be activated on the meter automatically on the 29th January, 2019.

Q. I’ve lost my 40 digit top up code?

If you have misplaced your top up code, you can find this code by typing your account number into online account look up tool

Q. When I enter the 40 digit I get an error?
  • Rejected: Error – If this message appears, please try again after a few minutes, as there may have been an issue with the speed of the input. If this continues please contact us.
  • Rejected: Incorrect – If this message appears, please enter the code again slowly. This message means that the code is valid for the meter but was entered incorrectly.
  • Rejected: Duplicate – If this message appears, you do not need to enter the code again. This code was already entered and accepted onto the meter.
  • Rejected: Wrong Tariff – If this message appears, it means that the 40-digit code was never entered, and you have purchased more credit. Please enter the 40-digit code to continue topping up. If you have misplaced your top up code, you can find this code by typing your account number into online account look up tool

Further to this, if the code is entered incorrectly too many times, the meter will display KB Lock. This means that the meter has blocked the topping up feature temporarily. This will resolve itself within 15 minutes, and you should be able to top-up again shortly. If this persists, please contact us please contact our dedicated support team on 0818 333 180 and we would be happy to assist you.

Q. I’ve used my full €10 emergency credit; how do I avail of it again?

If you have used up all your emergency credit, you will need to top up again to a positive amount (€1 or more) on your meter to ensure you are able to avail of the €10 emergency credit again.

Q. I’ve topped up by €10 after using emergency credit but supply hasn’t been restored?

This is due to the accumulation of standing charges on the meter which are deducted daily, regardless of whether there is credit on the meter. If this continues to accumulate and the meter is not kept topped up, the minus balance will continue to increase. To avoid this, we would recommend always keeping your meter in a positive balance.

Monday 3rd December 2018

Good news for 140,000 domestic energy users as PrePayPower commits to a Winter price freeze 

Following a spate of price hikes by competitors over recent weeks, PrePayPower has announced that it will freeze prices for its 140,000 pay-as-you-go energy customers until at least the 1st March next year.

PrePayPower is one of the fastest growing companies in the domestic energy market in Ireland.  The company was set up in 2010 and has now grown to over 140,000 domestic electricity customers which equals 7% of the domestic electricity market in Ireland.  42,000 of the company’s customers also use the service for their gas needs and PrePayPower has confirmed the price freeze will apply to both electricity and gas.  The company employs over 270 people.

PrePayPower installs meters in customers’ homes which allow them to pay for their electricity needs as-they-go via smartphone app, online or in-store.  The meters also allow customers to monitor energy usage in the home via a smartphone app or online.  

More recently PrePayPower has begun operations in the UK where it has already secured 10,000 duel fuel customers.  

Speaking today, Cathal Fay, co-founder and Chief Executive of PrePayPower said that the price freeze was timed to coincide with the lead into Christmas and New Year given that this was an expensive time of year for everyone.  

“We’re delighted to be giving our customers a little bit of good news at this expensive time of year.  This announcement provides customers with certainty of pricing during the winter period when customer energy consumption is at its highest. Our service will help them monitor and control that consumption. .”

Issued on behalf of PrePayPower by Gordon MRM
Ray Gordon
ray@gordonmrm.ie


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Wednesday 28th November 2018

Changes to Emergency Gas Credit

We would like to inform our Gas customers that we will be increasing the Emergency Credit to €10 from 1st December 2018.

If for any reason you are unable to get to the shop to top up you can now avail of €10 Emergency Credit which can be borrowed until you buy some more credit.

To use the Emergency Credit option, insert the Gas card into the meter and accept the credit by pressing the red Button A.

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Friday 31st August 2018

PSO Levy Announcement 

From October 1st 2018, the Government Public Service Obligation levy (the PSO levy) which all Electricity Customers must pay will decrease. From that date, the PSO levy is €47.34 per year, decreasing from €104.74 per year; a saving of €57.40 per year.

PrePayPower unit rate, standing charge and PAYG service charge are not impacted by this change and will remain the same for all our customers.


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Tuesday 3rd July 2018

PrePayPower energy prices to increase in line with rising wholesale energy costs

 

PrePayPower has today confirmed that in line with other players in the market, the company will increase its residential energy prices in response to rising wholesale energy costs. Residential electricity customers will see a rise of 6.6 per cent and residential gas customers will see a rise of 7.5 per cent from 3rd August next. These increases are in direct response to sustained increases in wholesale energy prices.

Cathal Fay CEO of PrePayPower commented: “We regret having to make this decision and are committed to keeping prices as low as possible. However wholesale costs required to supply electricity and gas have risen considerably and are continuing to rise. This has made the increase unavoidable

 

We work hard to provide the best value possible to our customers.  Over recent years, we have passed on savings as a result of wholesale energy cost reductions and we will do so again when circumstances allow. “

 

Media enquiries to: Gordon MRM.  Contact Ray Gordon – ray@gordonmrm.ie 

 

 Editor’s Notes:

Total electricity charges will rise by 6.6 per cent and total gas charges will rise by 7.5 per cent from 3rd August 2018.  This equates to 20.6 cent per day (incl. VAT) for electricity and is based on the typical residential electricity customer with an electricity usage of 4,200 kWh per annum. For gas customers, it equates to 16.7 cent per day (incl. VAT) and is based on the typical residential gas customer with a gas usage of 11,000 kWh per annum.  Typical usage is as defined by the Commission for Regulation of Utilities (CRU).



 

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Tuesday 31st October 2017

Price Change Announcement

In recent weeks, other major electricity suppliers in Ireland have announced price increases for their customers. PrePayPower has resisted passing on similar increases for as long as is practicable but unfortunately we now confirm that we will have to pass on an increase with effect from 1st December 2017.  

The increase will be approximately 0.09 cent a day or €2.83 per month. This is the first increase which PrePayPower has had to pass on to customers since 2014.

In the case of PrePayPower, the increase is driven by increasing wholesale electricity costs and increased regulated charges for the distribution of power. This increase comes after 5 decreases that saw unit rates being reduced by almost 12%.

Cathal Fay, CEO of PrePayPower said; "We regret having to increase prices after being able to pass on reductions in price for so long. We are committed to keeping our standard unit rate as low as possible for our customers". 

 

Impact of change for 24Hr Urban customers

Total costs will increase by €2.83 per month based on a 24H Urban customer with consumption of 4,200 units. The unit rate will increase to 17.16 cent per KWh (an increase of 0.76%) which remains the lowest standard PAYG unit rate in the market.

 

 

 

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Friday 1st September 2017

PSO Levy Announcement 

From October 1st 2017, the Government imposed Public Service Obligation levy (the PSO levy) which all Electricity Customers must pay will increase. From that date, the Government will set the PSO levy at €8.73 per month; an increase of €2.04 per month on the current figure.

 PrePayPower unit rate, standing charge and PAYG service charge are not impacted by this change and will remain the same for all our customers.

 

How do I enter my once off longer Top Up Code?

To enter your once off longer Top Up code simply follow the below steps. 

1. Press the STAR (*) key. 

2. Then enter your 40 digit power code

3. Press the HASH (#) key. 

 

 

Frequently Asked Questions:

I have Gas and Electricity with PrePayPower - will both be impacted by the price increase?

In short, no! The price you pay for Gas from PrePayPower will remain exactly the same. This change will only apply to electricity. 

Why is my electricity price increasing?

Over the past three years, we've been able to cut our electricity prices. However, due to recent increases in wholesale electricity prices and increased distribution charges, we've taken the difficult decision to increase our electricity prices. The cost of supplying Gas has also increased but we've been able to keep our Gas prices the same.


All Electricity Suppliers buy electricity (which is supplied to you) from the wholesale electricity market. Wholesale electricity prices have increased significantly both globally and in Ireland which has resulted in increasing prices being passed on to suppliers and in turn, their customers. The price of distributing energy along the networks has also risen causing price increases for suppliers and in turn their customers. 

How is the increase split between daily charges and charge for units of electricity used?

For 24h customers the split is as follows:

 

When will the price change take effect?

The price change comes into effect on the 1st December 2017.

I’m concerned about the price increase, what should I do?

The best thing to do is to stay in control and keep an eye on your costs with PrePayPower. Analysis of 15,422 PrePayPower customers found that 26% of them reduced their consumption by 20% or more a year after they switched to PrePayPower**.

There are so many ways to save and reduce your energy usage with PrePayPower. For lots of helpful tips on how to use your meter and save on energy usage, see our Handy Hints and Tips

 

 

**Analysis of 15,422 PrePayPower customers found an average annual consumption reduction of 9% after switching to PrePayPower. Over 26% of the sample reduced by over 20% annually. For more details see www.prepaypower.ie/our-services/benefits/ways-to-save

 

I’d like to find out more information

Customers who would like more information can contact us on 1800 911 917